Frequently Asked Questions

Here are some answers to some commonly asked questions

Please review the answers to our most frequently asked question. If none of these answers resolve the issue you are experiencing, then please send us a support message through our contact form.

Issues related to logging in, registering a new account, changing your inforamtion and laboratory runs.

7 Answers
I can't remember my password.
If you have forgotten your password the next course of action is to reset your password to a new one. This can be accomplished by accessing the 'Password Recovery' page, then entering your email address and clicking the submit button. A password reset email will be sent to your email address. You will then need to click on the button within the email, this action will redirect you to a page that will allow you to select and confirm your new password. This will overwrite your previous forgotten password.
Your information can be updated from your profile page under account details.
If you have forgotten the email address you used to register with us, access the 'Password Recovery' page. Enter the email addresses you might have used with us, one by one and click the submit button. Check your email periodically until a password reset email has been sent from our site. Follow the instructions within the email to reset your password.
If you have forgotten the email address you used to register with us, access the 'Password Recovery' page. Enter the email addresses you might have used with us, one by one and click the submit button. Check your email periodically until a password reset email has been sent from our site. Follow the instructions within the email to reset your password.
If you have forgotten the email address you used to register with us, access the 'Password Recovery' page. Enter the email addresses you might have used with us, one by one and click the submit button. Check your email periodically until a password reset email has been sent from our site. Follow the instructions within the email to reset your password.
If you have forgotten the email address you used to register with us, access the 'Password Recovery' page. Enter the email addresses you might have used with us, one by one and click the submit button. Check your email periodically until a password reset email has been sent from our site. Follow the instructions within the email to reset your password.
If you have forgotten the email address you used to register with us, access the 'Password Recovery' page. Enter the email addresses you might have used with us, one by one and click the submit button. Check your email periodically until a password reset email has been sent from our site. Follow the instructions within the email to reset your password.